Support

Get help with Bilinc Cloud.

We route billing, runtime access, API key, and deployment questions to the right ReARC Labs workflow.

Open docsCheck status

Billing

Plan changes, invoice questions, portal access, checkout issues, refunds, and subscription sync delays.

Include:

  • Workspace ID
  • Plan
  • Stripe checkout/session time
  • Invoice or portal issue
Route request

API keys

API key creation, revocation, prefix mismatch, invalid-key errors, and workspace boundaries.

Include:

  • Workspace ID
  • API key prefix only
  • Error code
  • Approximate timestamp
Route request

Quicktest failed

Install, login, quicktest, Cloud health, commit, recall, and local CLI troubleshooting.

Include:

  • Command run
  • CLI version
  • Error code
  • Last 20 non-secret log lines
Route request

Entitlement or payment required

Trial expiry, 402/403 responses, past-due state, and entitlement sync after checkout.

Include:

  • Workspace ID
  • Plan
  • HTTP status
  • Billing action attempted
Route request

Rate limited

429 responses, burst limits, usage spikes, and Scale review requests.

Include:

  • Workspace ID
  • Endpoint
  • Approximate request rate
  • Use case
Route request

Bug report

Broken page, dashboard issue, docs mismatch, or unexpected product behavior.

Include:

  • Route
  • Browser/runtime
  • Steps to reproduce
  • Screenshot if safe
Route request

Enterprise/security review

Private deployment review, security questionnaire, procurement, SLA, and rollout scope.

Include:

  • Company
  • Deployment target
  • Data boundary
  • Security review timeline
Route request

Direct support

Email bilincsupportrearclabs.com with your workspace, plan, API key prefix only, error code, approximate timestamp, and reproduction steps when relevant.

Never send full API keys, cookies, private keys, database URLs, or production secrets through support.