Billing or subscription
Plan changes, invoice questions, portal access, and checkout issues.
Route requestsupport.router
Get the right Bilinc operator path.
Support is routed by billing, runtime access, and deployment model so agent-memory incidents do not get mixed with account questions.
Runtime or API keys
API key access, usage limits, recall failures, snapshots, rollback, and workspace boundaries.
Route requestScale or Enterprise
Higher throughput, private deployment, BYOC/VPC, SSO/SAML, SLA, and security review.
Route requestDirect support address
Email obfuscation can break crawler-visible mail links, so public CTAs route here first. For direct contact, write to atakan [at] rearclabs [dot] com and include the topic in the subject line.